Store Policies Shipping and Handling Most orders will be shipped within 24 hours . Please allow 7 to 10 business days for delivery. Any items not in stock will be shipped automatically when available. You will be contacted if an item in unavailable or not in stock. Please contact us if you wish to cancel your order. Any merchandise that is refused (does not include damaged merchandise) or undeliverable may be subject to a 10% restocking fee and any shipping charges that may apply. *Free Shipping Offer Does Not Include Package Systems or Multi Component Items (Drums, PA Systems), used instruments and equipment and Items That Do Not Meet The UPS Standard Shippling Rate. Shipping offer also only applies to items shipped in the 48 states of the Continental USA. Return Policy If you are not completely satisfied with any item* purchased from MBG Music, return it within 30 days of the shipping date and we will refund 100% of the merchandise total (does not include shipping charges applied to merchandise at time of purchase. Also, shipping charges not applied to merchandise at time of purchase due to “Free Shipping Offer” will be applied and subtracted from refund. If you wish to make an exchange, shipping and handling charges will not be applied for most items. To return an item, contact MBG Music to recieve a return authorization number * Books, videos, CDs, cassettes, open sets of strings, tubes or any other electronic repair item, drum heads, drum sticks, cymbals, internal earpieces, harmonicas and software are not included. Must be factory fresh and in a resaleable condition. All original packing and paperwork including warrantry card and owners manual must be included. All merchandise is subject to a 15% re-stocking fee based on merchandise type and cost. Returns are not allowed on special-order/non stock, closeout, used, or discontinued merchandise. Email notification will be sent for these conditions. Payment Methods Master Card, Visa, Discover, PayPal, certified checks, e-check, or money orders, and personal checks are accepted. Items ordered by personal check will be held up to 3 weeks before shipping to allow personal check time to clear the banking system. Sales Tax Only Alabama residents will be required to add a 5% sales tax. Warranty Information All products are brand new, unless otherwise specified, with full manufacturer’s warranty. Used merchandise will be stated as used and will carry a 30 day warranty from date of purchase.